Managed to find a needle in a haystack

I would just like to compliment Tarren for going the extra mile to help find a replacement strap for my Fossil watch. The South African Fossil website is not up to scratch, so I could only order them from abroad. After emailing the link on the SA website, Monique from Fossil, referred me to Tarren who managed to find me the replacement strap I was looking for.<br> <br> Although it does not sound like a lot of effort, these small gestures of politeness and going the extra mile make us the consumers come back every time.<br> <br> Kindest Regards<br> <br> Ruan Ellis