TR
Tyrone R

1 reviews | Active since May 2015

18 May 2015, 18:52

I thought Fossil was a quality brand??

First , let me say this is the first complaint I have ever actually made, as far as I'm concerned taking my sweet time to register on hello peter and write this letter speaks volumes In itself , alas I'm here already so here we go....<br> <br> I bought my girlfriend one of the 'better' Fossil watches for her 21st birthday, after about 10 months diamante fell out.Under warranty, I took it back to the Fossil shop at Gateway in JANUARY and I was told 2 to 3 weeks to repair, no problem. After a few more trips I am told there is a delay because of stock take. <br> <br> 7 or 8 weeks later I get it back and it is NO longer Water proof!?<br> <br> I then return the watch full of moisture back to the gateway store and I'm told 2 to 4 weeks to repair,<br> <br> After a few more trips to the store and again another 7 weeks later I finally receive an sms to say the watch is now ready for collection AT A COST TO ME??? <br> My girlfriend has been with out a watch for 3 months , Ive done about 6 or 7 trips to Gateway, the watch gets returned to me unsealed and now there is a cost? unacceptable<br>

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Replies (1)
Fossil
Fossil's reply19 May 2015, 07:46
Official
Hello Tyreay,

Hi Tyrone
Our workshop supervisor will contact you to assist with your query.
Regards