i am highly dissapointed in Fosssil service

I have always used and trusted fossil for their strong quality and efficient service, Until recently. I am highly disappointed in their service I have received. I bought a Fossil men's Automatic watch for almost R3500 last year October it only worked for 5 months and the automatic click inside stop moving, I took it back as it was still brand new and still under guarantee.. the gentleman at Woodlands fossil shop said they can not exchange it but will send it to have it fixed. several weeks later I went back and they just gave me a job nr (275965) and said the watch was being fixed and its still not back, after several times (in 2 months) going back and forth to fossil shop to check, they eventually told me to call head office, I called and spoke to Marnie who assured me it will be in the shop the next weekend (16/05) well I went there yesterday (24/05) and my watch was still not delivered, I am wondering if where ever it is, is it fixed? non-the-less I writing this not to bad month fossil but I feel they have pushed me to a corner and it frustrating being sent from post to pillar by them and no help. FIX IT OR PAY BACK MY MONEY! im giving u till end of the week.