i am highly dissapointed in Fosssil service

I have always used and trusted fossil for their quality and efficient service. until recently. I am highly disappointed in their service I have received. I bought a fossil men's Automatic watch for almost R3500 last year Oct. it only worked for 5 months and the automatic click inside stop moving. I took it back as it was still brand new and still under guarantee...the gentleman at Woodlands Fossil shop said they can not exchange it but will send it to have it fixed. several weeks later I went back and they gave me a job nr (275965) and said the watch was being fixed and its still not back from repair, after several times (in 2 months) going back and forth to fossil shop to check thry eventually told me to call head office , I called and spoke to Marine who assured me it will be fixed and delivered to the shop by following weekend (16/05). I went there yesterday (24/05) and my watch still NOT delivered, I am wondering if where ever it is, is it fixed? non-the less I'm writing this as I feel pushed into a corner and frustrated being sent from post to pillar by them and not getting help. FIX IT OR PAY BACK MY MONEY! Im giving you till end of this week.