Horrible Service at Fossil Haed Office and Fossil Store in Eastgate Mall (Jhb)

I am so disappointed Fossil Head Office and Fossil in Eastgate Mall. I sent my watch for screen replacement at Eastgate Mall in February 2020,I have been going to Fossil Eastgate Mall for a follow-up. June 2020 I went to Fossil Store numerous times to follow up. July I was there numerous times to follow up. August I was there numerous times to follow. In Sept 2020 I was there,the last time I was there was 2nd Sept 2020. The status is the same....it was last Actioned by Monic 2 Sep 2020. 08 Sept I called again,no progress,still the same updates. In June 2020 they even said its packaged,I am sooo faredup by Fossil. I was using my petrol and time from where I stay to Eastgate Mall. And even Eastgate Store Manager doesnt seem to care,she just send an email that's it. I have never seen such service in my life,its the worst service ever. And when I was in the store 2nd and 8th Sept,they said they did receive back other repairs that was sent after mine. But mine is still in for repairs. Just to replace a glass,I am going to elevate this complaint its too much. I need my watch back,and costs will cover petrol and time I wasted going to the store,to make a follow. They never even had an audesity to call me or update me for that matter,or send an email.