Horrible Repair service
<p>So I booked in my Fossil JR1437 in June 2016, was booked in and sent to Capetown as the pin fell out of the latch. </p> <p>Got it back 5 weeks later and had to pay for the repair. </p> <p> </p> <p>3 Days later the pin fell out again and my watch dropped and the glass scratched. </p> <p>After booking it in again I waited over 8 weeks to get it back again. As I was on holiday the week I could not follow up if the watch has arrived at the Store in Centurion so I just phoned to confirm. </p> <p>When I received the fantastic news that it has just arrived but unfortunately the watch is now not working. And has to be sent back to Cape Town. </p> <p> </p> <p>This is unacceptable. I can't go another 6 or 8 weeks waiting for something that should have been fixed correctly in the first place.</p> <p> </p> <p>Regards</p> <p> </p> <p>Unhappy Client </p> <p> </p>
Dear Mr Hyser
We sincerely apologize for the inconvenience, the matter has been escalated to our Service department
Regards
Dear Mr Hyser
We sincerely apologize for the inconvenience, the matter has been escalated to our Service department
Regards
