1 reviews | Active since Oct 2016

07 Oct 2016, 17:41

Horrible Repair service

<p>So I booked in my Fossil JR1437 in June 2016, was booked in and sent to Capetown as the pin fell out of the latch. </p> <p>Got it back 5 weeks later and had to pay for the repair. </p> <p> </p> <p>3 Days later the pin fell out again and my watch dropped and the glass scratched. </p> <p>After booking it in again I waited over 8 weeks to get it back again. As I was on holiday the week I could not follow up if the watch has arrived at the Store in Centurion so I just phoned to confirm. </p> <p>When I received the fantastic news that it has just arrived but unfortunately the watch is now not working. And has to be sent back to Cape Town. </p> <p> </p> <p>This is unacceptable. I can't go another 6 or 8 weeks waiting for something that should have been fixed correctly in the first place.</p> <p> </p> <p>Regards</p> <p> </p> <p>Unhappy Client </p> <p> </p>

0
Replies (1)
Fossil
Fossil's reply17 Oct 2016, 10:02
Official

Dear Mr Hyser

We sincerely apologize for the inconvenience, the matter has been escalated to our Service department

Regards