Frustrating service and horrible communication

I sent my watch in to have it serviced and cleaned. They told me it would take 6-8 weeks before I get it back. By 6 weeks they still just told me to be patient as they usually take 6 to 8 weeks, but couldn't give me any more information. I popped by the shop often to ask for updates, but no new news. By the 8 week mark they still hadn't contacted me from their side once. When I phoned, they could only tell me that the watch is with the technitian and that they have to wait for parts - but they couldn't tell me which parts, how long it would take to get the parts, how long it would take to fix once they have the parts, or even what this situation would cost me. By the 10 week mark (and many unimpressed phone calls later), they finally let me know that the watch is ready for pick up. I received the watch way dirtier than I sent it in and was told they don't do cleanings. They also still can't tell me why it took so long or which parts it is that they had to replace. I'm thankful that the watch has been serviced, but will avoid dealing with Fossil as far as I possibly can in the future. Ps. I have to mention that the in-store staff were alway friendly and tried to help. I understand there is only so much info they have access to, so I don't blame them.