Fossils bad Customer care help.

I ordered a watch off of fossil 7 days ago. The amount was deducted twice out of my account. I phoned the customer care to ask what had happened and they said that because I have an international bank account, money has been taken out but my order won’t be processed because they don’t deal with international cards. They said they will refund me my money within 3-5 business days which has not happened. I got an email from fossil saying that I need to send my banks email and fax number so that they can take the issue you up with my bank , I sent those details 2 days ago and I still haven’t received an email to say what is going on. A big sum of money has been taken out my account not once but twice and the customer care has been disgusting! I do not recommend that anyone orders online from fossil ever.