Fossil's after sales sucks :(

In December I spent roughly 10 000 at fossil East Rand mall, included in one of my purchases was sunglasses. After the purchase they looked for a hard case and could not find one so they gave me a small case instead (the sun glasses didn't fit) and told me to come in around Feb when they have new stock to replace the case. Annoyed knowing the lenses will go unprotected I agreed and left. Over December holidays they fell off the kitchen table and the lenses scratched slightly. I picked them up and placed them in a sock not wearing them hoping I can get them fixed. Today I went into fossil explaining what happened and even though they replaced my cased I got a blank stare and a we cannot help you. This is extremely disappointing as I only bought this brand thinking its reputable. I told her I would even pay to get them fixed but really don't want to have spent all that money for nothing. I don't understand as I had my mother in law had a similar issue before however sunglasses hut sent it to their repair centr. Does fossil not have a repair centre or do their staff just have enthusiasm to sell you a product with no interest in after sales? Very disappointed