1 reviews | Active since Jan 2011
Fossil Watch Warranty ???
<p>Bought a Fossil watch on the 18 March 2016 from the Fossil outlet store in Woodmead. The watch stop working and I have the battery replaced at Fossil Cresta on Sunday (20 November 2016), which they gladly did with payment. The following day the watch stop working.</p> <p> </p> <p>I took it back to Fossil Cresta on Monday, which informed me that any proof of purchase will be suffient to sent it for repairs. So I went back the following day.</p> <p> </p> <p>Only be hear that the Woodmead outlet store sells Fossil watches that were faulty and repaired and that they are suddenly unable to assist me, after they told me Monday they will assist. I need to return to the Woodmead shop where I bought the watch to be repaired. How does that make any sense if they are suppose to use the same repair centre? Why make it so difficult if a product suppose to be under warranty, to get repaired?</p> <p> </p> <p>What is more of a concern is that on Sunday I paid cash for the battery replacement, the cashier used a calculator to calculate my change, only after I requested a cash-slip was the sale entered into the POS, making me doubt that the battery was a new battery.</p>
Thank you for your comments as this is not the normal service offered by our stores. Your details have been forwarded to the Retail Manager for comment and will revert directly.
Regards
Thank you for your comments as this is not the normal service offered by our stores. Your details have been forwarded to the Retail Manager for comment and will revert directly.
Regards
