Fossil watch store at Menlyn: pathetic service

I took my watch to Fossil Menlyn to have my battery replaced on the 12 Jan 2022. I was told that the watch has to be taken in for battery replacement and that it will take up to 3 weeks to sort it out. The receipt I was issued with has "estimated time of arrival" for my watch to be 2 Feb 2022. After the 2 Feb passed without any communication from the store, I tried multiple time to phone the telephone number on the slip, but the phone was never answered. On the 26 Feb, this past Saturday, I decided to go to the store to enquire about my watch. I was now told a different story now, that it takes 6-8 weeks for a battery replacement and that I should wait for an sms notification to inform me when my watch is fixed. I further asked why do not they answer their store phone and then I was told by the lady at the desk that their phone does not work. Such an international brand and store, not to have a working phone besides the pathetic service is just so shocking!