Fossil watch, broken within 2 weeks, poor customer service and 6 weeks later only get my money back

Fossil, a brand founded in 1984, once a brand of wealth and style, is now a brand of cheap, poor manufacturing and even worse customer service! My husband and I had been waiting and saving to purchase a watch for my 35th Birthday, he had a few other brands but I who had always believed in the style and make of Fossil was adamant about supporting and wearing a Fossil watch. I found the perfect style and we ordered online from the Watch Republic. The watch arrived on Monday the 4th of July 2022. Excited to finally have a watch again I got straight into wearing it. on the 15th of July, I was at a shopping centre searching for a birthday gift for my son who celebrates on the 18th. Suddenly panicked at the time spent in the mall I quickly lifted my thick jersey (being the middle of winter) to check the time, only in my horror, my watch fast had completely come off. clean cut. The glass was nowhere to be found! I raced home in absolute disappointment and quickly contacted the Watch Republic who then arranged to collect the watch as the guarantee was still in place (obviously) by the 25th of July it had been returned. And this is where All shock set in! After a few back-and-forth emails, I was told the glass is not covered by the Guarantee and I would need to pay for the repair.. I am sorry, it was clearly a factory default as the glass did not break, the entire front had come off, and underneath my thick winter jersey, I would not accept that at all. I then contacted Fossil directly to express my disappointment, and they quickly responded and said they would fix it at no extra charge and would take 3-4 weeks. 6 Weeks later, I still have no watch, no emails or responses to my inquiries! After 6 weeks they returned my money! No watch no service just poor all round! don't waste your money on Fossil. It is not what it used to be