Fossil Warranty Dissatisfaction

I’m am utterly dissatisfied with the way Fossil South Africa handles their warranties and after sales. My watch was sent in for repairs, it was sent back a month afterwards to an incorrect address. They took another two weeks to go and pick it up to send to my address. The watch arrived, not in the original fossil box I had sent it in, still broken (in far off state). I immediately notified them of this and they took liability of the broken watch. It is now another two weeks of requesting an update on a way forward and they just seem to be bluntly ignoring me. Their aftersales services are ridiculous and I will not sit until they service my request as their paying customer.