MS
Marius S
1 reviews | Active since May 2019
25 May 2020, 13:39
Fossil... the name says it all about your customer service!!
Absolute zero rated service from Fossil.
I sent an email to fossil customer service asking them to assist in acquiring a certain watch from them since the is no online store in south africa.
After having to explain to them that South Africa is under lockdown and that I could not simply travel to another province where there is a store to purchase the watch not to mention that in any case this would make no sence and that the obvious solution would be to be in contact with one of the stores and courier the watch to me on my cost.
Their response to me was that they are unable to assist me.
Well that is fantastic service !!!
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Replies (2)0
Replies (2)
Fossil's replyOfficial
25 May 2020, 14:25Hi Marius,
I sincerely apologise for your bad experience.
Due to the lockdown local teams have been on reduced working hours. Could you kindly provide me with the watch you are looking for? Please be advised that *** is for our local customer service support address.
I sincerely apologise for your bad experience.
Due to the lockdown local teams have been on reduced working hours. Could you kindly provide me with the watch you are looking for? Please be advised that *** is for our local customer service support address.
Fossil's reply25 May 2020, 14:25
Official
Hi Marius,
I sincerely apologise for your bad experience.
Due to the lockdown local teams have been on reduced working hours. Could you kindly provide me with the watch you are looking for? Please be advised that *** is for our local customer service support address.
I sincerely apologise for your bad experience.
Due to the lockdown local teams have been on reduced working hours. Could you kindly provide me with the watch you are looking for? Please be advised that *** is for our local customer service support address.
MS
Marius S's updateReviewer Update
25 May 2020, 15:55Good day,
I am sorry that there seems to be an misunderstanding. I am no longer willing to buy anything from fossil. Your customer service agent Diego made it clear that even though the world is faced with a lockdown it is not his job nor is he willing to assit me with contacting a South African store in order for me to purchases the watch en courier it to me on my cost. A sale of R6000 may not be much to you but rest assured that this is once again an example of why one should rather support local businesses.
Your service disgusts me!!
I am sorry that there seems to be an misunderstanding. I am no longer willing to buy anything from fossil. Your customer service agent Diego made it clear that even though the world is faced with a lockdown it is not his job nor is he willing to assit me with contacting a South African store in order for me to purchases the watch en courier it to me on my cost. A sale of R6000 may not be much to you but rest assured that this is once again an example of why one should rather support local businesses.
Your service disgusts me!!
MS
Marius S's update25 May 2020, 15:55
Reviewer Update
Good day,
I am sorry that there seems to be an misunderstanding. I am no longer willing to buy anything from fossil. Your customer service agent Diego made it clear that even though the world is faced with a lockdown it is not his job nor is he willing to assit me with contacting a South African store in order for me to purchases the watch en courier it to me on my cost. A sale of R6000 may not be much to you but rest assured that this is once again an example of why one should rather support local businesses.
Your service disgusts me!!
I am sorry that there seems to be an misunderstanding. I am no longer willing to buy anything from fossil. Your customer service agent Diego made it clear that even though the world is faced with a lockdown it is not his job nor is he willing to assit me with contacting a South African store in order for me to purchases the watch en courier it to me on my cost. A sale of R6000 may not be much to you but rest assured that this is once again an example of why one should rather support local businesses.
Your service disgusts me!!