1 reviews | Active since May 2013
Fossil Store repair returned faulty twice
I handed in my Fossil watch at the Fossil Sandton City store for repairs in March. I was told it would take 6-8weeks, which it did .However the watch was returned still faulty and not repaired completely. It was sent back only to be returned again stll faulty. It has now been sent back for the third time and the Store has not communicated anything to me about the status of the repair. Lee the manager said I would have my watch back onthe 26th of June and nothing came of that. He didnt call me and I have had to keep calling the store for an update and no one knows whats happening . I am very unhappy with this service and will not buy another fossil watch again. This watch has sentimental value hence I have been following up.<br> <br> I do not believe that any parts from germany had to be imported due to the back and forth of this watch and believe I have been mislead as to what is happening. Fossil repairs take extremely long and for them to return not completed is unacceptable.
Hi Nokwe
Our workshop manager will contact you to assist with your query.
Regards
Hi Nokwe
Our workshop manager will contact you to assist with your query.
Regards
