Fossil store pavilion Garbage service

My wife's watch went in for a battery change in October

The person trying to install the battery damaged the watch. And did not replace the battery.

On the 18 November I got a called saying the watch is ready for collection, I told them On the day that I do not live in dbn and need the watch sent to me.

The watch was sent to me on the 18th It's not the 28th of November and I still haven't received it

I'm told it's at the courier hub for the past 19 days.

This is utter bulli**** Apparently the waybill wasn't filled out correctly, how the hell does the store not know this? This service from a brand like fossil is pathetic How much longer must I wait?? The store clearly t doesn't give a dam because the item was sent out.

I need the watch sent to be by Friday