Fossil SHENANIGANS

I am writing with a very dissatisfied heart💔. I feel ******.

I booked it two watches for repairs, the instructions on the one watch was to fix a broken glass + strips. That watch came back within six weeks, fixed and everything was fine.

The other watch in particular with Job No 468162. Instructions were that you replace the strips only. I was told it would take four to six weeks... Twelve weeks later i receive a message which read:

"DEAR VALUED CUSTOMER

Please note that your watch is ready for collection. Cost is R1000

regards, fossil menlyn

***"

I was told the strips are R400 when you order and R500 when you buy in the shop but unfortunately they were not available in stock. So i opted for ordering them and expected to wait six weeks and have to pay R400... To my surprise when i received a message three months later saying i have to pay a thousand rand, the message explained nothing of how the amount went all the way up to R1000 and why.

I went to the store and they showed me a piece of mechanism and said they had to change the inside of the watch. When i brought my watch in, it was working very well and the only issue was that the strips were worn out. The lady who assisted me asked or advised rather that i replace both batteries of my watches incase their life span is about to end then ill have to come to the store again which i responded.. "no thanks, they both work perfectly fine ill replace the batteries when they die" the watch in question was working and the strip torn, that's when i decided to bring them in.

Hypothetically if the machine was broken, nothing was communicated to me i never gave consent that they can replace the mechanism. I don't know if that piece of mechanism they gave me came from my watch or not.

I am dissatisfied with the service and how you handled me as a customer, i paid the R1000 regardless because you had my watch for long already. I feel i was ****** off R600 and i demand to be compensated for the difference.

On the 9th of July I wrote them a lengthy email similar to what I have wrote above… I then got an automated message explaining that I need to forward my email to ***, which I did!

My email was rep**** saying my request has been received and they will look into the matter and get back to me as soon possible and I was given a reference number. It has been six months since they said they will get back to me and whenever I try to call I get placed on hold waiting for an operator to be available but to no avail 😢