Fossil service pathetic

Very disapointed. I own a fossil watch and went to sterns n1 city to have my watch battery replaced and 2seconds set. Said it would take 8 weeks to have my watch back. Have to go to fossil canal walk and could wait. When i arrived at fossil they said they can not help me at all and cant send the watch away either. Why are they open and selling to the public if they can not deliver a service. I am ever sorry that i bought this watch now as i have to keep a watch that is not working and they can not assist me. Very disappointed.