FOSSIL SERVICE IS PATHETIC!

I gave my watch in at the East Rand Mall store on 29 Apr 2019 to get 2 stones that came loose on the inside fixed. Went to collect it on 31 May 2019 and they changed the battery, never fixed the stones! Gave it back to Bonolo and was told I would get it back in 3 weeks, went there on 27 Jun and was told by Charmaine that she would find out what was going on and phone me back on the Monday, guess what. . . no phone call!!! It's now 30 July 2019 and STILL no watch! Spoke to Charmaine today (30 July) insisting that I want my watch back so I can get someone else to fix it and I'm not paying a cent for their pathetic service, she got arrogant and saw no problem with me having to wait 3 months to get 2 stones glued back! I will never ever again buy a Fossil watch or any merchandise relating to the brand!