Fossil SA: Terrible overall experience

Went to Fossil in Centurion to purchase a watch. This was my first experience with the brand. There was a model I was interested in, but for some unknown reason, sent back to head office from all their stores and was no longer available. Decided on a second model to purchase but there was no stock accept for the demo model which the sales lady tried to sell to me even though it was scratched. I asked her to order a new one. Days went past without any communication. Decided to phone head office and they indicated to me that there was in fact a watch available in Centurion. Went back to the branch and they found it in their stock pile which is very badly organised. Never the less accepted to purchase the watch. More or less a week later the watch stopped ticking. Took it back to check the battery, there was no problem with the battery. The watch was broken and needed to be sent in for repairs. It was sent on the 6th November with an ETA of 27 November. I phoned Fossil SA 17 November which they indicated it will only be ready 8 January 2016 as parts needed to be shipped in from Germany. My whole experience with Fossil has been a nightmare and I will not promote their brand.