FOSSIL PROVIDES THE WORST SERVICE

I bought 2 Fossil watches 1 in January another in February, after all this reviews read and my experience I have concluded that Fossil is an inferior product and to top it all off the provide inferior service. both the watches broke within a couple of months. I have realised that once the watches are sent to cape town (though they give an SLA of when the watches will be fixed) its all a lie. you have to nag and waste time calling before it can be FIXED and sent to you. my first watch I had to make a million calls for it to be sent back after almost 2 months. my latest one was booked in on the 13/06 to date its still being fixed. I made a call on Tuesday(after numerous calls) and I was assured that its being sent back to the store when I went to the store on their system it reflected that it is still in the workshop. after a call today I also learned that it is still in the workshop being fixed. WHATS THE POINT OF PAYING THAT MUCH MONEY FOR THE WATCHES TO BREAK AND SPEND MAJORITY OF THE TIME IN CAPE TOWN????I'M SERIOUSLY FAILING TO UNDERSTAND WHY THEY ARE STILL IN THE MARKET AS CLEARLY TIME PIECES ARE NOT FOSSIL'S FORTE, TERMS AND CONDITIONS STATES 3 WEEKS MAX NOTHING ABOUT 2 MONTHS