Fossil in Eastgate Mall,their service is terrible and negligent.

Fossil in Eastgate in a nightmare even a Manager is useless. They made me pay double the price for 1 item which was replacing the screen in my watch. Also they made me wait for a very long time,which was February till October, I was using my Aurtime to follow up,petrol. They were telling me different stories all the time. The **** about Head Office,that it’s still closed. I said to them,I can’t work from home to repair whatever need to be fixed. You can’t take a workshop(like a workstation),or Testbay. I was going to Eastgate twice a month probably. I got tired,in September when I was in the store they can only send an email ,because there’s no one in the Offices. I checked Head Office contact number,I called them and someone picked up the phone. I explained the situation to them,they requested my cellphone number to traice it. They called me back,they said your watch is in Eastgate and it’s repaired. Same day I was in Eastgate but they said,the status says they still waiting for a glass,whereas the watch was already in their store. If I didn’t make a follow up with the Head Office I will still be waiting. What they did including the manager is unacceptable.