Fossil Horrible Service

Hi,

Im Mateboho Ndumo from Vaal ,Vanderbijlpark,on the 6th January I took my Fossil Watch for Repair at American Swiss Vaal mall,*** On the 22nd Feb I phoned to make a follow up since it was almost 6 Weeks, American Swiss told me Fossil did not have parts and they are still waiting for parts from overseas, that is why my watch took so long.

Then I asked them to give me direct line for Fossil, ie ***, and I spoke to Winston from Repair Workshop, it was on the 14th March, he said I will get my watch in two weeks because they received the parts. On the 25th March I made a follow up again, then Winston told me I will get my watch in a weeks time, which did not happen. Today I phoned Fossil again and I spoke to the lady by the name of Tshepiso, she said they are waiting for parts from overseas I will get my watch in 2 weeks from now.

I'm very disappointed with your horrible customer service.

I'm going to make sure the world knows about this 2 weeks promise that you don't even keep.

Waiting for your urgent reply,

Regards M Ndumo *** ***