Fossil have lost watch since 23-10-14

I dropped my watch for repairs on the 24-02-14 for repairs to be carried out. I was was first told I would receive it on the 28-04-14 I was only contacted on the 23-10-14 I went to collect my watch and they couldn't find it. I have been back 5 times since and they still cannot locate it. I keep being promised a call back ND this never happens. I would like my watch or a new watch if they have post it as this is ridiculous it's over a year and a half since I was Contacted and 2 years since it was booked in. Really disgusted with the service I have received.