Fossil has terrible after sales service

I handed in my wife's watch at a Fossil branch to replace the glass and replace the battery. I received it 8 weeks later with the face (bezzle) scratched. I complained at the store and referred me to the local repair guys (Keren) where I laid a complaint. They promised telephonically that they would attend to the problem, but nothing happened, they didn't even bother to respond to my mails since then. Since then the watch started to condensate inside showing that they did not seal it properly and yesterday it stopped working, so the "repair" guys broke my watch. Fossil SA contact details cannot be found, so I am left with no one to assist in resolving this matter. The watch is of extreme sentimental value, but it seems to me Fossil just doesn't care once a watch was sold.