Fossil broke my watch

I sent my watch in to repair the glass in March 2019. After 8 weeks I got the watch back but they broke two of the stones in my watch, so I refused to accept the watch back and demanded that they fix it as they were the ones who broke it. On the 20th of June I received a message that I can collect my watch and that the repairs are done. Got there and the stones are still broken, they didn't even touch the watch. A week later the watch is still at the shop, it hasn't been sent to Cape Town yet for the repairs. This is unacceptable that it is taking this long it has been 4 months already and it is still broken. Will probably take another two months before they send it back.