Fossil BAD SERVICE once again

On Sunday the 3rd December I brought my watch in thinking the mechanism of my watch was faulty, fortunately it was just the battery.

I am extremely unimpressed with the staffs unprofessionalism. The staff didn’t know what a mechanism even was and found it fit to walk around bare feet in the shop while guests were present. My watch battery was changed by a staff member who claimed to be the manager however, she sctracthed my case back so horribly and couldn’t even tell me of her mistake. I only saw the scratch yesterday after which I phoned the store and spoke to the supervisor who said he would contact me today. I have not received any phone call thus far. I am also unimpressed with the accusations made by the supervisor that I infact made the scratch. It is clear that a scratch like that could not have been made easily or by simple wear and tear