LW
Lindy W

1 reviews | Active since Mar 2014

03 Nov 2015, 12:10

Fossil AGAIN!

I have complained before about the quality of Fossil watch straps. They have replaced my strap twice and now the third one needs to be replaced. The loops of the strap have broken off and it is just over it's warranty. I was told that I could get a discount on a new watch, but I will still land up paying over R1000 toward a new one. I am extremely disappointed with the quality of the watches as they are very expensive and you think you are paying more for quality!<br> I have also not been contacted like I was promised.<br> There are a number of other people I have spoken to who have had the same experience with Fossil and I find it unacceptable for an expensive product like this to be of such poor quality.<br> Fossil need to up their game if they intend on keeping their customers.

0
Replies (1)
Fossil
Fossil's reply04 Nov 2015, 15:37
Official
Hello Lindy Waller,

We sorry to hear about you're watch.

Our Service Department have made contact with you, in order to resolve this matter.

We sincerely apologize for the inconvenience caused

Regards

Best regards,