Extremely bad service

<p>Visited the gateway store about a month ago as i saw a particular watch that i liked at the pavillion branch but gateway did not have stock but the brach in rosebank did so the watch was orded and i was assured i will receive it in a week but this did not happen at all i called the store several times even spoke to the store manager but no joy eventually i got the details for the area Manger Margaret the watch only arrived at the gateway store after a month and when i went to fetch it the watch scanned at 2100 but the same watch was 1700 at the pavillion branch. I have contacted Margaret on several occasions even smsed her as she did say she will look into the matter and try and offer the same discount is this relly the service that Fossil offers its clients? To wait over a month for a watch cause someone forgot to do there job on several occasions. I would appreciate an urgent response i actually i very disappointed with the service offered. </p>