JN
Joseph N

1 reviews | Active since Mar 2015

08 Mar 2015, 13:12

Employees with bad attitude in store!

I have been a loyal Fossil customer for the past 5 years, it was last week Saturday I decided to go aee the fossil in Rosebank mall where I was greeted very nicely then when it came to me wanting to purchase a watch for my wife I was assisted by a young lady by the ne of Tsidi if I'm not mistaken I asked her for assistance she then went on and called another lady, and started speaking in Zulu to that lady about me. I don't think she thought I understood but I understood, she didn't want to helpe because she was tired and she thought I wouldn't buy, which I was planning to buy but there after I never bought. I will never step foot into that store with that employee present.

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Replies (1)
Fossil
Fossil's reply17 Apr 2015, 13:22
Official
Hello jinzy,

It is a concern to hear about your bad experience at Fossil Rosebank as this is definitely not the Fossil experience we want customers to have. Your comments have been forwarded to the HR Manager and Area Manager for action as we view this as a serious matter.