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nurahn I

1 reviews | Active since May 2015

19 May 2015, 11:34

Disgusting servuce from the so called manager on d

I purchased a Fossil watch for my husband on 14th May 2015.Upon entering the store I received a bad attitude from the manager on duty Avhar..i was not greeted as I entered the store and a trainee then came to assist me after 10 minutes of <br> browsing.The trainee clearly had no idea on what was happening in the store and was very unhelpful.i further requested help from the manager who kept her mouth shut and rolled her eyes after I asked which were the latest/trendiest watches available.Another salesperson assisted and I selected the watch and proceeded to pay for the watch where Avhar was more than happy to capture the sale (after doing absolutely nothing!) No greeting..no eye contact..no thank you.She kept making gestures to a friend in the store whom she was very chatty with.UNPROFFESSIONAL!!!Avhar clearly has a bad attitude..she has no peoples skills and I will NEVER set my foot in or recommend this specific store to anyone.I demand an apology from her!! DR N ISAACS<br> I also have to mention that they were .doing stocktaking at the time and there were hundreds of watches laying open on all the counters!!

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Replies (1)
Fossil
Fossil's reply19 May 2015, 12:29
Official
Hello nurahn,

Sorry to hear about your bad customer experience at this store. This is not the customer Service Fossil prides itself on. The matter has been forwarded to both the Regional Manager and HR for further investigation.
Regards