Disgusted

Hello Fossil.... Rather aggravated, I’m typing this review with absolute steam busting out of every orifice..... I have sent my watch into head office (Capetown) three times now for Mani to please fix my watch.... the first time I put it in at Cresta ( the strap disconnects from the time piece) where my watch came back and a week later, broke in the same place it was to be fixed.... I then put it in at Menlyn ( where the ladies there were very helpful) but yet again my watch came back broken same place ! ... I sent it back a third time ( when it was now also handed to grant to fix or oversee) and collected it today and thus... STILL BROKEN! SAME PLACE - can you believe it????? !! How many times does one have to send their watch backwards and forward till someone ( in cape town ) is able to fix it??? I specifically said to them that I need the watch fixed by the 16th of august because I am leaving the country... I’m highly disgusted with how this have been handled from Manis side as he doesn’t answer any calls and doesn’t even reply to emails....