Disappointing service

I'm really disappointed at the terrible service I received from the Fossil store at Clearwater Mall. I purchased a watch for my husband as a birthday gift on Friday the 30th of March. The watch unfortunately didn't suit him, and he asked me to return it. I went to the store today, and was advised that I need to complete a form, and it will take a week for my refund to be processed. I spoke to the store manager, Pumi, and told her that it's unacceptable, as it's against the Consumer Protection Act. In line with the law, a refund must be processed then and there, should an item be returned in it's original packaging, together with the proof of purchase, within 7 working days. She told me to call the manager in charge of refunds at her head office, a lady by the name of Jolene Adams. I told her that I refuse to call her manager, as it's not my prerogative as a customer to fulfill the duties she should be doing herself. She then called Jolene, who refused to speak to me over the phone. Pumi then offered to do a cash refund once they've made a cash sale at the store, as their "till was empty"... How can a big company like Fossil treat their customers like this? I'm respectfully requesting for a refund to be done in cash as soon as possible, in line with what is legislated by the CPA. Your URGENT assistance would be highly appreciated.