Cost Variation

Good day. To whom it may concern. Please take note that this is the second time I have had an issue with the below-mentioned branch. On the 17th of July 2022, I booked my watch for repairs at Fossil Gateway. It was booked in as the battery had run out and the date was not changing on its own, I had to change it manually.

I booked it in and was advised that it would cost R450.00. I went into the store yesterday to find out if my watch had been fixed and returned. It had arrived at the store earlier in the day. I was advised that it would now cost R600. I advised the member of staff that I did not have the money to pay for it straight away and would return next week to pay and collect.

I have a soft copy of the job card with the cost/price of R450.00 on it. Please take note that this was not an estimated price, as stated on the job card. With the current cost of living etc. going up I am not able to afford the extra money. Also, I was advised verbally and in writing that it would cost R450.00. I was also advised that I would be notified once the watch had returned to the store either via phone, text, or e-mail. I had not received any such communication. Please advise on the way forward, as I look forward to your feedback.