COMPLAINT FOSSIL MEN'S WATCH

On 22 November 2013, I bought a Fossil men's watch, model FS4721, from Edgars Brooklyn. <br> During 2015 the hour hands came loose and I had brought the watch in for repairs. Repair number ES 48304. In October 2015 the same problem occurred. Again I went back to Edgars Brooklyn, and again the watch went for repairs, Repair number ES 122652.<br> Now the same problem occurred and I had to take it back to Edgars Brooklyn again. Repair number GSW 349351<br> The staff at Edgars has a \pass the blame\" attitude and says they will send the watch, once again, to Fossil in Cape Town. <br> I am very disappointed in the quality of the watch, the repairs done and the communication in this regard. Clearly this was a faulty watch or something was faulty on the watch itself. The staff member previously said that the watch will be replaced but this morning it was a different story. It does not seem that there is a policy for this situation. <br> Kindly replace the Fossil watch or repair it and inform me of what the policy is in this regard.<br> Dirk van Emmenes"