Complaint

I have just reserved mediocre service at the Fossil Eastgate Mall. Firstly it was so unfortunate that I had to send my watch for repairs after only having it for 6 months and this in not a watch I regularly wear. However, I sent the watch in for repairs on the 03-12-2018 and Linda was the consultant who reserved it and told me that it should be ready for my collection before Christmas, as it was also stated on the job receipt. I went back to the store on the 24-12-2018 and still spoke to Linda who checked on the system and told me that its not back at the store as yet. Went back again on the 05-01-2018 to check yet again lucky spoke to Linda again and she checked on the same system again and told me that my watch was only sent out of the store on the 24-12-2018...... Meaning it was only sent for repairs on the first day I went to collect it. Well.... on that day she told me it will be back in 2 weeks. I decided to call first this since driving there has proven to be fruitless countless times before, and this time I spoke to Tebogo 0n the 29-01-2019 did the same thing checked on the system and told me the very same answer that its still not in the store it should be back on the 04-02-2019 and promised to call me back after she has checked at the back for me........ She never called back I then call again today and told me some story of wanting to copy me in an email. This I my job number and can I please have my watch back this time job number 413789