BM
Basetsana M

1 reviews | Active since Aug 2015

25 Aug 2015, 06:58

Bought new male fossil watch in January as a gift and the watch just stopped working, sent it back for repairs twice already and its still not working.

I Basetsana Moepye bought a new Nate Brown LTH GREY DL, JR1424 worth R2699.00 from Fossil Menlyn on 23 January 2015, on March 7th 2015 I sent the watch in for repairs they said it was the battery of which they said they repaired. In May again I sent in in for repairs of which they said they would send it to Cape Town for 8 weeks. The watch was returned and on July 24 it stopped working again. Now I'm really not happy about this as I am a student who earns very little and have been trying to get fossils contacts to no avail as the menly store is not in full operation due to menly mall renovations. Even their website is inaccessable. I'm tired, dissappointed and really frustrated at how i have been treated.

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Replies (1)
Fossil
Fossil's reply25 Aug 2015, 08:43
Official
Hello Bassiemoepye,

We have escalated you're query to our Service Department, they will make contact with you soon to resolve the matter

Regards