Best Service Ever

Last week I wanted to send my watch in to Fossil in Canal Walk to have my battery replaced. When I took the watch out of it's box I noticed that one of the small chrono hands had broken off. This really upset me as I only bought the watch 9 months ago and really look after my stuff...especially my watch. I then contacted Margaret who works at the Fossil Group and she advised that she would send a courier to fetch my watch at my house or work at no cost and then she would assess the watch and make sure it's sorted out. On Friday (08th of April) she let me know that she will be sending me a brand new watch on Monday (the 11th). This morning as promised my brand new watch was delivered at 10am. She continuously sent me updates throughout the process and sent me a lovely follow up message as well. I am so impressed with the service I got and how fast everything was sorted out. It's great to know that there are still companies out there that value their customers enough to provide them with such great service. Margaret really walked the extra mile in this situation and she sorted everything out with such a great attitude. Thank you Margaret and the Fossil Group