Bad Service On Repair

I booked-in my new Fossil watch on 23rd of November 2015 to replace glass, the watch was repaired but it simply can not find its way back from Capetown. The lack of feedback and customer service is appalling from this branch, they really need some training to this regard. I have phoned several times but they don't have the decency to phone back and provide answers.<br> <br> Why should anyone support this branch or buy Fossil in future !