Bad service Fossil Clearwater

What a bad experience, my children bought me a Fossil watch for my birthday in December. The day I received it did not work we took it in, then 4 months later it had to go back for the same reason. Today after Fossil had my watch for 3 weeks I went to fetch it. I asked the lady called Louise in the shop what happens if it happen again are they going to replace the watch. She got an attitude with me, I asked who is the owner of the store. She then told me they in America! Meaning Fossil America by this time I was very upset and asked her who is the manager and can I speak to him. She firstly ignored me for a few min then told me he is at the Fossil shop in Mall of Africa and there number is broken. I googled the store phoned the number and got to her Manager. He said they were supposed to replace my watch. What irks me is that you buy an expensive watch expecting to get value for your money and then get treated by one sales person as if you are a piece of ******* under her shoe. I am very disappointed in there staff and told her I was not going to leave it at that.