JS
Judie S

1 reviews | Active since Jun 2015

05 Aug 2015, 13:32

BAD SERVICE-extremely unhappy

I am extremely unhappy.<br> <br> I logged the first complaint on Hello Peter on Wed 3 Jun 11:55 and got a reply Thu 4 Jun 15 11:47:30 that the problem has been resolved. I went to pick up the watch and the problem was still not resolved and it was handed back again on the same day. I logged a second complaint the day of handing the watch back Sun 7 Jun 15 18:48:13 stating that the problem was still not solved after I paid R600 for the repair on the watch and it was send back again. The following day I got a phone call stating that they will send the watch with overnight courier to be repaired and since then i haven't heard anything back. I have yet again waited over two months and still i have no idea whats going on!<br> <br> Job no:276337 date:2015/03/04<br> <br> Job no: 287895 date:2015/06/27

0
Replies (1)
Fossil
Fossil's reply05 Aug 2015, 14:38
Official
Hello judies,

The Service Department will make contact with you soon to resolve this matter.

My sincere apologies for the inconvenience and delays caused

Regards