Bad Service

I am very disappointed with the service at Fossil/Stern. For the brand of that calibre to be giving customers bad service is shocking.

I took my watch at Sterns Irene Mall where I was advise that they will take it to Fossil for wrist band replacement on 21 June 2019. Within a week I called the store as I heard nothing from them, then I was told that they only do follow ups with fossil once a week on Wednesdays. I kept doing follow ups and eventually got tired and gave in. "Due date" on the slip was 29 July 2019 but only got my watch 23 September 2019. 3 months later eventually "due date"

Upon collect I discovered that I discovered that my watch was in bed shape. I realised that the glass was badly scratched, So bad that other number where not visible unless I had to put in a certain way to be able to see. You'd swear that kids were playing with it. Unfortunately I had to turn it in on the spot. It was the 23 September 2019.

I am quite disappointed that I always have to call Sterns for follow up that are supposedly to be done on weekly basis. Apparently they are not allowed to give customer Fossil direct technical team.

It is very disappoint for the brand of this calibre to not take their customer seriously.