BAD SERVICE

I had taken my watch back to be repaired for a second time... (at this time o believe i should have gotten a replacement) as it was the same movement/motion problem. <br> <br> I got two sms's 1 saying my repair has been received, the 2nd to say they are still busy with it. I had taken the watch to the Fossil store on the Waterfront in Cape Town. I called the the store numerous times to find out where the watch was with no reply, it was only when i called Waterfront management that i was told that the shop is closed for renovations. I then called the Fossil head office, i was then told that they will find out and call me back, no one called me back i then called again the next day. I was then told that the Manager Colleen from the store said my watch is at some kiosk on the Waterfront since May. I went to the Kiosk and they did not find the watch,they called me to say they found it the following day. <br> <br> The watched was booked in for repairs in March 2015 and i only received it back in August 2015. This is ridiculous and someone should have called me, How is it now guaranteed that the watch was not tampered with at the kiosk, also the watch has been there since May, this is outrages....