BAD SERVICE - 2 MONTHS FOR REFUND

On 30 Dec 2014, I returned an item purchased from your Fossil store at the Pavilion, Westville for the amount of R649.00. I requested the cash, however the sales assistant, Dulcia, advised that all refunds are carried out electronically via the card machine. She swiped my card and assured me that the money would reflect in my account within 2-3 working days. A month later, whilst reviewing my statements I realised the money was never credited back into my account. I called the store and the sales assistant advised me that I should come in with my bank statements and it would be sort it out. I went back to the store on 8 Feb 2015 with my bank statements, as requested by your staff, only for them to tell me that this matter now has to go to head office. Dulcia promised that she would get back to me within the week with feedback. Today, 20 Feb 2015, 2 weeks later, I am still awaiting. I called the store a few minutes ago and Dulcia tells me that she still hasn't received ANY feedback from Margaret, her Area Manager or head office regarding this matter! I find this totally unacceptable and ridiculous from a well est brand, that I have to wait close to 2 months to finalise a refund.