BAD SERVICE

I've sent my watch in for repairs on the the 2015/03/04 and I have phoned Fossil Centurion Mall maybe around 5 times for an update on my watch and EVERY time the same story \ It's been send to another place for the repair but will find out NOW what's going on and will phone you back now with an update"and i'm still waiting for the phone call and update. I've sent this same watch in before and it was the same thing and they had to look for the watch because they have no idea what's going on in the shop. They did not even inform us that it's back for collection."""