Bad Repairs

I purchased a FOSSIL watch for my wife on the 05/12/15. As per the manual if the watch has a 10ATM marking you can swim with it. To our surprise after she swam with the watch there was moist inside the glass of the watch and didn't go away. We took the watch to Galaxy & Co The Glen on the 15/02/16 and was assisted by Divashnee, whom then said that they will forward the watch to the supplier and we can expect it back within 4-6weeks. I received a call on the 01/04/16 that the watch is ready for collection, myself and my wife went to pick up the watch and was devastated/disgusted with the repairs of the watch. there was water marks and pieces of material in side the glass of the watch. We then requested that Divashnee escalated this matter and we expect feedback by Monday as we didn't purchase the watch to stand within the Galaxy & Co/Fossil chain. I received feedback today from Divashnee, however she is still waiting for feedback from complaints and Area/Regional manager. I have been a loyal client to Galaxy & Co Eastgate Shopping Centre because of the service I receive, but now I'm not sure if we can continue that relationship. VERRY DISSAPOINTED WITH THE SERVICE FROM MANAGEMENT!!!