Appalled at product and service- worst purchase ever!!

I bought a Gen6 woman’s Fossil smar****ch from your distributor .

I have done Everything possible to avoid this, I have emailed multiple times, I have phoned and even spoken to someone who promised to assist me. And yet here I am sitting with a faulty watch that I am unable to use.

I purchased the FOSSIL Woman’s Gen 6 Smart watch in March. It was fine, didn’t live up to my expectations but I was willing to over look it. This is no longer the case.

Firstly The item is faulty due to no fault of my own and It is not physically damaged. It appears to be a system fault of the watch.

The face display I chose would randomly change or I wouldn’t be able to change it at all, the settings and preferences that I would chose would also change randomly meaning that I was constantly trying to fix things - this is on top of the step count being completely wrong and not recording accurately. These issues became more and more common and prevalent towards the End of April (a month after purchase).

In the process of waiting for your response, I have stopped using the watch and have noticed that it does not keep charge for even a 24h period (with absolutely no use at all), this is unacceptable as how is someone supposed to use your product during day without needing to charge it?

This has proven to be a poor product and does not function as promised or advertised.

Any appeals to you I have made in order to get it fixed or replaced have been ignored. I now want a full refund. Hopefully this will at least get your attention.

#fossil #Gen6 #gen6smar****ch #WatchRepublic #smar****ch #womanssmar****ch #fossilsa