1 reviews | Active since Sept 2016

13 Dec 2016, 11:00

AFTER SERVICE AND REPAIRS SUCKS AT FOSSIL

<p>I recently went into the Fossil Shop in Cresta to enquire whether I can get an extra link for my Fossil watch and also if another Fossil Watch that had worn out at one of the links can be fixed.</p> <p> </p> <p>I asked for a quote in order to know whether it will be worth it to fix. The lady took it in, advised me that I cannot order a link seperately but to get a whole new metal strap at R600 a pop. When I later enquired, I was advised that a leather strap was ordered for the watch I requested a qoute on. Needless to say this watch had a unique metal strap... I am now in the dark as I don't know what's happening with the watches and what I will be liable for. </p> <p> </p> <p>The assistant in the shop also did not take down the serial numbers of the watches so..... they do not have a clue on what's going on!!!!!!! </p> <p> </p> <p>So you buy these watches at an enormous price but the after service and repairs sucks big tim!!!!! no one knows a thing!!!! It is very dissapointing to me!!!!</p> <p> </p> <p>Wrong information all the time!!!!</p>

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Replies (1)
Fossil
Fossil's reply13 Dec 2016, 12:19
Official

Dear Marilize


Thank you for letting us know about your recent experience.
We sincerely apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns.

We have escalated this matter to our Service Department

Regards