Absolutely the worst service immiganable. Horrible horrible horrible

<p>I bought my wife a beautiful rosegold Fossil watch for Christmas. Two weeks after she got this watch, it started to discolour. We knew that this can happen eventually but definitely not within 10 days. Fossil replaced it with another watch from another branch and finally when we got it, it discoloured again after the first time she wore it. The watch went back to the branch East Rand Mall since the service we experienced thusfar at the branch in Eastgate was hopeless. </p> <p>This watch was returned to the store middle March. The branch phoned some time ago saying that the band was replaced and en route but since then no news from Fossil since we returned it 2 and a half months ago. </p> <p>Fossil is clearly not the quality product that it once was, combine that with the incompetence and slow reaction of their staff, this is a horrible purchase to make. I want a full refund asap, and will consider legal action as this is completely against the consumer protection act. </p> <p> </p> <p>Someone should close all Fossil retail outlets, it is amazing how this company still operates with its principals based on slowness, incompetence and unwillingness to resolve customer matters. </p> <p> </p> <p>Absolutely Horrible </p>