9 weeks, no news of my watch being repaired

Have been to the Menlyn branch 3 times now, still no news of the progress of repairs. Upon my visit this evening, consultant could not tell me where my watch is... To add insult to injury, the phone at the store is never answered so physically have to go in. Watch has been giving me problems since it was bought and is still under warranty. Watch doesn't keep time and timer dials don't reset even after battery changed.<br> <br> Jamie